This Terms of Use outline the conditions under which clients and users may access and utilize the services provided by Biznova. Our company specializes in delivering tailored digital solutions for businesses, aiming to support operational efficiency and strategic growth. By engaging with our platform, users agree to comply with all applicable laws and regulations.
Biznova emphasizes transparency in all interactions. We retain the right to modify these Terms of Use at any time, with updates published on this page. Continued use of our services constitutes acceptance of such modifications, and users are advised to review this section periodically.
We provide detailed information about our products, including the Biznova Workflow Suite, Biznova Data Insights, and Biznova Client Connect, to assist clients in making informed decisions aligned with their operational needs. These products are designed to support Swiss enterprises in optimizing their processes and data management capabilities.
Our platform may collect certain data necessary for service delivery. Users acknowledge and consent to the collection and processing of such data in accordance with our Privacy Policy. We do not share personal or business data with third parties without explicit permission, except as required by law.
All content provided on our website, including descriptions, specifications, and pricing of products, is intended for informational purposes only. Biznova reserves the right to modify, suspend, or discontinue any service or product at its discretion without prior notice.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account. Any unauthorized use of an account should be reported immediately to our support team at hello@biznova360.com.
Biznova shall not be liable for any damages arising from the use or inability to use our services, including but not limited to indirect, incidental, or consequential damages. We strive to keep our platform accessible and functional, but do not warrant uninterrupted operation.
Intellectual property rights related to our platform, branding, and content remain with Biznova unless explicitly transferred. Users are prohibited from copying, reproducing, or distributing our content without prior written consent.
Any disputes arising from the use of our services shall be governed by Swiss law. The courts located in Zürich shall have exclusive jurisdiction over such disputes.
For further inquiries or support, clients can contact us via email at hello@biznova360.com or by phone at +41 44 224 25 26. Our office is located at Widdergasse 6, 8001 Zürich, Switzerland, and we welcome direct consultations or correspondence.
Biznova aims to support businesses with innovative solutions that enhance operational workflows and data insights. Our commitment is to provide reliable, user-friendly, and adaptable platforms tailored to Swiss business standards and practices.
For questions about these Terms of Use or our services, please reach out via email at hello@biznova360.com or call +41 44 224 25 26. Our address is Widdergasse 6, 8001 Zürich, Switzerland. We are committed to addressing your inquiries promptly and professionally.
Biznova is committed to providing high-quality digital solutions tailored to the needs of Swiss businesses. Our return policies are designed to clarify the terms under which clients may request refunds or adjustments related to our services. As our offerings are primarily digital and customized, we emphasize transparent communication and mutual understanding in all transactions.
Clients are encouraged to review project specifications thoroughly before engagement. Refunds are generally considered only in cases where services significantly deviate from agreed parameters or are not delivered within stipulated timeframes. Our goal is to support clients in achieving their business objectives through effective collaboration.
All requests for return or adjustment must be submitted in writing within 14 days of service delivery completion. These requests should include detailed explanations and relevant supporting documentation to facilitate proper assessment. We reserve the right to evaluate each case individually based on the circumstances presented.
It is important to note that the nature of customized software solutions means that many services are exempt from traditional return policies. Instead, we focus on providing revisions or alternative solutions to address any concerns that may arise after project delivery.
Our team at Biznova aims to maintain a transparent process, ensuring clients are kept informed throughout the project lifecycle. We believe that clear communication helps in minimizing misunderstandings and fosters long-term partnerships.
Refund eligibility is contingent upon the fulfillment of specific conditions. If a service delivered does not meet the agreed specifications due to oversight or error on our part, clients may be eligible for a partial or full refund. Such cases require prompt notification within the stipulated 14-day window.
In situations where the service has been rendered in accordance with the contract but the client changes their mind or redefines project scope, refunds are generally not applicable. Our team encourages open dialogue to modify or adapt services before final delivery to prevent dissatisfaction.
Refunds are also subject to the review of supporting evidence, including correspondence, project documentation, and proof of non-conformance. We aim to process valid refund requests efficiently while maintaining fairness for all parties involved.
Clients can contact our support team via email at hello@biznova360.com or by phone at +41 44 224 25 26 for assistance with refund procedures. Our representatives are available to clarify policies and guide through the necessary steps.
It is recommended that clients retain all communications and documents related to their project to facilitate the refund assessment process. Transparency and cooperation are essential components of our policy framework.
Once a refund request has been approved, Biznova commits to processing the refund within 30 calendar days. The method of refund will depend on the initial payment method used by the client, aiming to provide a seamless and straightforward experience.
For payments made via bank transfer, refunds will be issued to the same bank account used during the transaction. In cases where payments were made through third-party platforms, refunds will follow the procedures established by those platforms in accordance with their policies.
Clients will receive confirmation of refund processing via email, along with relevant transaction details. We advise clients to monitor their accounts to verify receipt of funds.
It is important to understand that some processing delays may occur due to banking or platform-specific procedures. We appreciate clients' patience and cooperation during this period.
Our team remains available to provide updates and support throughout the refund process, ensuring clarity and transparency at every step.
Our return policies do not cover issues arising from improper use or modifications of delivered solutions by the client or third parties. Additionally, refunds are not applicable if the project scope has been significantly altered without prior consultation and agreement.
Services related to consulting, training, or advisory sessions are generally non-refundable once delivered, given the personalized nature of these offerings. Clients are encouraged to clarify expectations beforehand to avoid misunderstandings.
In cases where services have been partially delivered or interrupted due to unforeseen circumstances, we will assess each situation individually to determine appropriate remedies, which may include revisions or partial refunds.
Our policies also exclude refunds for delays caused by third-party providers or external factors beyond our control. We strive to communicate proactively regarding project timelines and potential issues.
To maintain transparency, all limitations and exclusions are clearly outlined in our project agreements and contracting documents, which clients are advised to review carefully prior to signing.
In the event of a dispute regarding return requests or refunds, clients are encouraged to contact our dedicated support team for resolution. We are committed to handling concerns promptly and fairly to foster mutual understanding.
Disputes that cannot be resolved through direct communication may be referred to mediation or arbitration processes, in accordance with Swiss law. We aim to resolve conflicts amicably and efficiently to maintain positive relationships.
All inquiries related to our return policy can be directed to the email hello@biznova360.com or by phone at +41 44 224 25 26. Our support staff is available during business hours to assist with questions and procedural guidance.
We value transparency and fairness in all our dealings, striving to uphold the highest standards of professional integrity. Clients are encouraged to communicate openly to facilitate mutually beneficial outcomes.
Biznova remains committed to supporting Swiss businesses through tailored digital solutions, providing clarity and support at every stage of our engagement.
